Luxury Onboarding Account Specialist - CDMX
Core
Partner with DoorDash's highest-value merchants to provide a best-in-class onboarding experience, serving as a single point of contact for all onboarding activities and needs.
Role type
Senior Account Specialist (Premium Onboarding Partner)
Builds
Seamless merchant onboarding experiences and long-lasting merchant relationships
Domain
Food delivery / Merchant services
Deliverable
client delivery
Required skills
Account management, customer support, strategic problem-solving, relationship building, issue prioritization and escalation, CRM proficiency, complex Excel functions
Preferred skills
Hospitality industry experience, advisory and partnership-level support experience
Responsibilities
Anticipate merchant onboarding issues and strategize solutions, work directly with merchants daily to ensure flawless onboarding, promote retention and merchant success, escalate issues in partnership with cross-functional teams, develop expertise in DoorDash systems to promote positive outcomes
Seniority
Mid-level, hands-on IC