技术支持（安全方向）-体验与服务
Core
L1 technical support for security products, handling post-sales usage support, troubleshooting, and private deployment/POC.
Role type
L1 technical support engineer (security)
Builds
Security product deployments and POCs for private projects
Domain
Cybersecurity / Zero Trust / Endpoint Security
Deliverable
client delivery
Required skills
Linux system administration, network troubleshooting (switches/routers), security product knowledge, incident escalation
Preferred skills
Zero Trust architecture, endpoint security products
Responsibilities
Deploy security products for private projects, conduct POCs, escalate critical incidents, improve first-contact resolution rates
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