Client Success Director
Core
Leads the Client Success function for the Commercial Organization, managing client health, satisfaction, and issue resolution while scaling the team and aligning with commercial strategy.
Role type
Senior Client Success Director
Builds
Client success playbooks, tools, and escalation infrastructure
Domain
Healthcare technology / Food and nutrition / Commercial sales
Deliverable
client delivery
Required skills
Team leadership, client health management, issue resolution, commercial strategy alignment, playbook development, stakeholder partnership
Preferred skills
Experience scaling client success functions, complex client situation management
Responsibilities
Manage a team of Client Success Managers, build playbooks and tools to scale the function, partner with Account Executive leadership on commercial strategy, resolve complex client situations personally
