Team Lead / Manager - Operations, Workforce, Training and/or Quality Team
Core
Manage operations, workforce, training, and quality teams to achieve metric goals and complete monthly deliverables.
Role type
Operations Team Lead / Manager
Builds
Operational support services for clients in Travel, Insurance, Banking, Healthcare, and other industries
Domain
Business Process Management (BPM)
Required skills
problem solving, decision making, analytical skills, team performance management, coaching, constructive feedback, administrative task execution
Preferred skills
experience in Insurance, Healthcare, or Financial Account
Technologies
N/A
Responsibilities
Manage team performance, provide coaching and feedback to subordinates, perform administrative tasks for operational support, lead teams to achieve metric goals and complete monthly deliverables
Seniority
Mid-level Manager
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