Support Roles – Training / WFM / Quality
Core
Manage team performance, provide coaching and feedback, and lead teams to achieve metric goals in Training, Workforce Management, or Quality.
Role type
Team Lead / Manager
Builds
Operational support deliverables and monthly tasks
Domain
Intelligent operations and transformation
Required skills
problem solving, decision making, analytical skills, team management, coaching, feedback delivery, goal achievement
Responsibilities
Manage team performance, provide effective coaching and constructive feedback to subordinates, perform administrative tasks for operational support, lead teams to achieve metric goals and complete monthly deliverables
Seniority
Mid-level, hands-on IC
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