Manager Expérience Client F/H
Core
Manage sales and cashier teams to deliver a seamless omnichannel customer experience for professional restaurateurs.
Role type
Senior IC Customer Experience Manager
Builds
Sales performance and customer journey for professional foodservice clients
Domain
Food distribution / B2B
Required skills
Team leadership, sales strategy, omnichannel experience, performance analysis, stakeholder management, CRM proficiency
Preferred skills
Passion for gastronomy, knowledge of local terroir, B2B distribution experience
Technologies
CRM
Responsibilities
Develop customer relationships across omnichannel touchpoints, analyze sales performance metrics and implement action plans, coach teams on sales techniques and commercial postures, lead multidisciplinary teams through individual and collective rituals
Seniority
Manager, hands-on IC
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