Business Support Officer
Core
Provide customer service and operational support across banking clients via phone, email, chat, and social media while contributing to internal process improvements.
Role type
Business Support Officer (Entry to Mid-level)
Builds
Customer service interactions and optimized internal business processes
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Customer service, process improvement, Microsoft Office tools
Preferred skills
Digital transformation knowledge, technology consulting exposure
Responsibilities
Handle customer inquiries across multiple communication channels, deliver legal/administrative/commercial support, collaborate on KYC analysis and account management tasks.
Seniority
Entry level to 3 years experience
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