Sr. Manager - Operations
Core
Overseeing client service delivery, managing a team of client service professionals, and driving operational efficiency and revenue growth.
Role type
Senior Manager, Operations & Client Services
Builds
Client service campaigns, operational workflows, and strategic business solutions
Domain
Marketing, packaging, print, and supply chain solutions
Required skills
Team leadership and management, strategic planning, stakeholder influence, performance evaluation, budget management, process improvement, CRM and data analytics proficiency, cross-functional collaboration
Preferred skills
Experience with enterprise workflow solutions, ability to adapt messaging for diverse audiences, training and mentoring capabilities, problem-solving in fast-paced environments
Technologies
Salesforce, Tableau, Google Workspace, MS Office Suite
Responsibilities
Lead and oversee a team of managers and employees to support assigned verticals/regions; Guide managers in influencing stakeholders and resolving complex issues; Establish clear performance expectations and oversee performance reviews; Provide strategic input into budget development and execution; Evaluate and redesign workflows to optimize efficiency and service models.
Seniority
Senior, hands-on IC with management oversight
