Senior Group Manager - Operations
Core
Lead a team of operational leaders to deliver contractual and commercial performance through cost and profitability management while driving continuous improvement and excellent customer experience.
Role type
Senior Group Manager - Operations
Builds
Operational performance and customer experience for clients across Banking, Healthcare, Insurance, Shipping, and Travel industries.
Domain
Intelligent Operations and Business Process Outsourcing (BPO)
Required skills
Team leadership, cost and profitability management, performance management, coaching, regulatory compliance, continuous improvement, multi-channel operations management
Preferred skills
Experience in contact center/BPO environment, experience in a multi-channel environment
Technologies
Agentic AI platforms, analytics
Responsibilities
Lead a team of operational leaders, Deliver contractual and commercial performance, Create a high-performing team, Build internal and external relationships, Ensure compliance to process and regulatory standards, Control and minimize costs
Seniority
Senior, hands-on IC
