Reception Team Member
Core
Front-desk role responsible for welcoming guests, managing check-ins/check-outs, handling reservations, and resolving guest queries to ensure a smooth stay.
Role type
Reception Team Member
Builds
Guest check-in/check-out processes, reservation management, payment processing
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest relations, reservation management, payment processing, computer literacy, shift flexibility
Responsibilities
Welcome guests and manage check-ins and check-outs, Handle reservations, enquiries and guest requests, Process payments and maintain accurate records, Resolve guest queries efficiently and professionally, Promote hotel services and facilities, Work closely with other departments to deliver a seamless guest experience
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