Fairmont Gold Manager
Core
Lead the Fairmont Gold floor to deliver a seamless luxury 'hotel-within-a-hotel' experience for VIP guests, ensuring operational and financial excellence.
Role type
Senior luxury hospitality floor manager
Builds
The Fairmont Gold floor experience, including lounge operations, concierge services, and personalized guest journeys
Domain
Luxury hospitality / Hotel management
Required skills
Strategic leadership, budget management, team coaching, operational oversight, guest relationship management, conflict resolution, brand standard enforcement, data-driven decision making
Preferred skills
Unionized environment experience, multi-language fluency, luxury hotel executive lounge experience
Technologies
Hotel systems, operational technology
Responsibilities
Develop strategies to enhance the Fairmont Gold experience and drive revenue growth, oversee all guest touchpoints to deliver personalized luxury service, manage budgets and P&L performance, lead, mentor, and evaluate the Fairmont Gold team, proactively identify and resolve operational challenges
Seniority
Senior, hands-on IC