Senior Executive – Customer Success
Core
Strategic partner to key local, regional, and global clients, acting as an internal and external innovation agent to drive change and faster reaction to market requirements.
Role type
Senior Executive Customer Success Manager
Builds
High adoption rates of gfknewron (market, predict, consumer) solutions within senior client organizations and new user bases for NIQ offerings.
Domain
Consumer intelligence, market research, retail analytics
Deliverable
client delivery
Required skills
Strategic partnership, innovation management, lead generation, client training and onboarding, ROI demonstration, business renewal management, cross-functional coordination, market expertise, presentation skills, complex business problem solving
Preferred skills
Consulting experience, product management experience, tech and durables business understanding, multi-category market knowledge
Technologies
gfknewron platform (market, predict, consumer)
Responsibilities
Act as strategic partners to key clients; drive change for faster reaction to changing market requirements; support internal Sales team in lead generation and business development; deliver insightful top-level presentations and actionable recommendations; ensure effective client training and onboarding; drive high adoption rates of solutions by demonstrating clear ROI; identify sales leads for cross-sell and upsell opportunities; manage client concerns and resolution processes; collect and provide feedback to product teams on platform functionality.
Seniority
Senior, hands-on IC with strategic leadership
