3PL & Rider Operations Manager (They/She/He)
Core
Develop commercial strategies, incentive plans, and execution plans to ensure long-term sustainability of the courier fleet and strengthen cooperation with fleet partners.
Role type
Senior Operations Manager (Fleet & Rider)
Builds
Courier fleet supply and rider engagement programs
Domain
Food delivery marketplace / Logistics
Deliverable
product features
Required skills
Commercial strategy, fleet partner negotiation, rider acquisition, operational metrics analysis, budget planning, team leadership, stakeholder management, data-driven decision making
Preferred skills
Advanced knowledge of Google Sheets, MS Excel, SQL
Responsibilities
Develop long and short term commercial strategies for fleet partners, craft incentive plans, ensure rider acquisition processes capture available fleet, analyze operational metrics, plan and oversee acquisition and incentive budgets, execute high-impact engagement and retention projects, make data-driven decisions to improve rider funnel efficiency
Seniority
Senior, hands-on IC
