Responsable Secteur Free Proxi - Rennes - H/F
Core
Manage a team of coordinators and technicians providing on-site technical assistance to Free subscribers in a defined geographic area.
Role type
Team Lead / Operations Manager
Builds
On-site technical support services for Free subscribers
Domain
Telecommunications / Customer Support
Required skills
Team leadership, performance analysis, conflict resolution, public speaking, process management, recruitment support, oral and written communication
Preferred skills
Pedagogical approach, flexibility, autonomy, innovation
Technologies
Office suite, IT tools
Responsibilities
Define objectives and motivate the team, monitor production indicators, manage operational and HR aspects including scheduling and training, participate in recruitment, ensure process compliance
Seniority
Mid-level, hands-on manager
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