Technical Delivery Manager with French (IT)
Core
Lead a team ensuring availability, continuity, and performance of critical IT services in production and managed services environments.
Role type
Senior Technical Delivery Manager (IT Operations)
Builds
Reliable IT operations and service delivery for enterprise clients
Domain
IT Operations / Managed Services
Required skills
IT Operations management, ITIL best practices, incident management, team leadership, job scheduling tools, secure file transfer platforms, ticketing and monitoring tools, multi-platform infrastructure knowledge, crisis management
Preferred skills
Banking domain experience, SAB AT knowledge, cloud platforms (AWS, Azure), DORA/ISO 27001/DRP/BCP understanding, ITIL certification
Technologies
OpCon, Control-M, Dollar Universe, CFT, GoAnywhere, MFT, ServiceNow, EasyVista, Windows, Linux, IBM i
Responsibilities
Ensure service availability and SLA compliance; manage operational teams and development; oversee major incidents and crisis communications; implement ITIL processes and continuous improvement; coordinate with infrastructure, security, and clients; manage operational tools and automation; contribute to RUN operations quotations.
Seniority
Senior, hands-on IC with team leadership
