Customer Support Manager (m/w/d)
Core
Manage customer support operations and resolve technical issues for VusionGroup's IoT Cloud solutions and electronic shelf labels.
Role type
Customer Support Manager
Builds
Support services for retailers using VusionGroup's digital shelf label and IoT systems
Domain
Retail technology / IoT / Cloud infrastructure
Deliverable
client delivery
Required skills
Remote support tool usage, IT environment knowledge (LAN, WLAN, cloud, Linux, Windows), system troubleshooting, process documentation, report preparation
Preferred skills
Implementation skills, assertiveness, initiative, travel willingness
Technologies
Linux, Windows, LAN, WLAN, Cloud environments, Ticketing tools, Remote support tools
Responsibilities
Collaborate with customers and partners to identify and resolve issues, handle support tickets and coordinate with 3rd level support, respond to inquiries via phone/email/ticketing, support installation and configuration of solutions, troubleshoot system/network/software issues, analyze inquiries and prepare reports
Seniority
Mid-level, hands-on management
