Field Application Engineer (m/w/d)
Core
Support deployment and adoption of IoT solutions for retail clients through on-site visits, technical assessments, and troubleshooting.
Role type
Field Application Engineer (IoT)
Builds
IoT cloud technology solutions for omnichannel retail
Domain
Retail technology / Internet of Things
Deliverable
physical/clinical work
Required skills
IoT technologies, wireless communication protocols (Wi-Fi, BLE, Zigbee, LoRa), software troubleshooting, log analysis, Linux environments, basic coding/scripting
Preferred skills
Project management, data analysis, explaining complex concepts to non-technical audiences
Technologies
Azure Kusto Query Language, Sumo Logic, Splunk
Responsibilities
Assist in transitioning product prototypes into production, support deployment and installation of new products, act as primary technical contact for customers, provide technical guidance and best practices, troubleshoot technical issues and perform root cause analysis, conduct on-site visits for installation support and quality assurance, document and maintain troubleshooting guides and knowledge base articles
Seniority
Mid-level, hands-on IC
