Coordenador(a) de Customer Technology Services
Core
Coordinate local IT service providers to ensure SLA compliance for hotel operations, business units, innovation projects, and investor relations.
Role type
Senior IT Service Delivery Coordinator
Builds
IT support services and innovation projects for Accor hotels
Domain
Hospitality / IT Service Management
Required skills
IT consulting, SLA management, service process management, team leadership, partnership development, supply chain coordination, market analysis, metric definition
Preferred skills
Advanced English, knowledge of IT tools and technologies
Responsibilities
Validate project development and process execution, coordinate IT support for hotels and business units, support management in quality assurance, lead and develop team performance, coordinate partnership prospecting and agreements, ensure supply of materials and equipment, define and implement area metrics
Seniority
Senior, hands-on IC
