Guest Services Manager
Core
Lead front-of-house operations to deliver an exceptional workplace and visitor experience for a globally renowned bank.
Role type
Guest Services Manager
Builds
Reception, visitor management, meeting room services, and workplace hospitality functions
Domain
Corporate facilities management / Hospitality
Deliverable
physical/clinical work
Required skills
Team leadership, stakeholder relationship management, operational oversight, compliance management, event coordination, continuous improvement
Preferred skills
Proactive problem-solving, decision-making, attention to detail
Responsibilities
Lead and coach the Guest Services team, act as the main contact for guest services matters, oversee reception and meeting room services, support VIP visits and corporate events, monitor service standards and gather feedback, maintain compliance with health & safety and security procedures
