Administrateur Systèmes & Réseaux N2 H/F
Core
Level 2 IT support and operations engineer handling escalated incidents, user accounts, and infrastructure maintenance for a multi-site environment.
Role type
Mid-level Systems & Network Administrator (N2)
Builds
Operational stability of Windows/M365 environments and network connectivity for real estate agents.
Domain
IT Operations / Enterprise Infrastructure
Required skills
Incident diagnosis and resolution, Active Directory/Entra ID administration, Microsoft 365 management, Windows Server administration, Network troubleshooting (LAN/Wi-Fi/VPN/DNS/DHCP), MDM operations (Intune/Autopilot), PowerShell scripting, Technical documentation, Cross-functional collaboration.
Preferred skills
Azure administration, Virtualization (VMware), Endpoint Security (CrowdStrike), SASE/Firewall management (Cato/Fortinet).
Responsibilities
Triage and resolve escalated Level 2 incidents for workstations, user accounts, and Microsoft 365 services; Administer Active Directory, Entra ID, and Microsoft 365 operations; Troubleshoot network connectivity issues including LAN, Wi-Fi, VPN, DNS, and DHCP; Perform MDM tasks for device enrollment, compliance, and configuration; Execute routine network operations and infrastructure deployments/migrations; Conduct initial security alert analysis and apply remediation procedures; Escalate complex issues to Level 3 engineers; Document incidents and solutions to build knowledge base; Mentor Level 1 support technicians; Automate recurring tasks using PowerShell.
Seniority
Mid-level, hands-on IC