Access Team Lead
Core
Lead a team in patient access, scheduling, and registration operations for Northwestern Medicine, ensuring efficient patient flow and service delivery.
Role type
Senior IC Access Team Lead
Builds
Patient appointment schedules and registration workflows
Domain
Healthcare administration
Required skills
patient access management, scheduling coordination, insurance verification, HIPAA compliance, staff training, process improvement, quality assurance, conflict resolution, data entry, team supervision
Preferred skills
none stated
Technologies
Epic, NDAS, ASF
Responsibilities
Manage work schedule and staff assignments; train and onboard new staff; verify insurance eligibility and benefits; facilitate pre-authorization for diagnostic exams; monitor queues and adjust staffing in real-time; conduct quality assurance reviews; resolve patient and workflow problems; enforce productivity and quality standards.
Seniority
Senior, hands-on IC with team leadership