Customer & Partner Journey Manager eCommerce (w/m/div.)
Core
Responsible for the continuous, partnership-based development of the customer journey from awareness to order placement alongside sales partners.
Role type
Senior Customer & Partner Journey Manager (eCommerce)
Builds
Scalable standards for processes, systems, and digital touchpoints for global sales partners.
Domain
Industrial automation / Digital Commerce
Deliverable
product features
Required skills
Customer journey management, eCommerce strategy, digital platform integration, KPI definition and monitoring, API interface knowledge, self-service solution design
Preferred skills
Complex configurable industrial product sales, ERP/CRM/PIM system integration
Technologies
eCommerce platforms, ERP, CRM, PIM, API interfaces
Responsibilities
Define and implement scalable standards for partner digital channels; Integrate product configurators and self-service tools; Support partners in using digital commerce solutions; Define KPIs and derive strategic actions.
Seniority
Senior, hands-on IC