Teamlead B2B Services (m/w/d)
Core
Define and monitor KPIs, ensure smooth process execution, and serve as the primary contact for customers and the interface between sales, dealers, and operations.
Role type
Team Lead, B2B Services
Builds
Customer service processes and ticket management systems
Domain
Automotive retail / B2B services
Deliverable
dashboards & analysis
Required skills
KPI definition and monitoring, process development and implementation, CRM system usage, data management and reporting, analytical skills, spreadsheet proficiency (Excel/Google Sheets), customer complaint and claims management
Preferred skills
Economic background, team leadership experience
Responsibilities
Define and monitor KPIs with department head, develop and implement processes, act as first point of contact for customers, manage complaint and claims via ticket system, perform data maintenance and reporting to Head of Operations
Seniority
Mid-level, hands-on lead