Coordinateur Support Opérationnel / Back Office Applicatif
Core
Monitor shared email, triage incoming IT requests to specific tools or teams (Rainbow, Concur, Aspen, GB), and track incidents.
Role type
IT Operations Support Analyst (Level 1)
Builds
IT service management workflows and incident resolution
Domain
IT Operations / Service Desk
Deliverable
dashboards & analysis
Required skills
Ticketing tools (ServiceNow, Jira, EasyVista), Incident triage, Billing flow monitoring, Urgency identification, Escalation management
Preferred skills
English (professional level)
Responsibilities
Monitor shared email inbox, Acknowledge and categorize incoming requests, Open and track support tickets, Monitor invoicing flows and report anomalies, Identify urgent issues and escalate them
Seniority
Mid-level, hands-on IC
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