Supervisor Customer Success
Core
Lead the Customer Success team to ensure service excellence, process evolution, and value generation for clients.
Role type
Customer Success Team Lead
Builds
Customer service processes and client value outcomes
Domain
Data and technology services
Deliverable
dashboards & analysis
Required skills
Team supervision, KPI monitoring, process optimization, risk management, cross-functional collaboration, data analysis in Excel
Preferred skills
Experience supervising Customer Success teams, fluency in CS metrics (SLA, TMA, FCR, CSAT, NPS)
Responsibilities
Supervise and guide the CS team to maximize performance and meet targets; Monitor customer service metrics and processes to identify patterns and trends; Identify opportunities to improve CS processes; Map risks and escalate critical issues; Act as a structured bridge with other business areas.
Seniority
Mid-level, hands-on IC
