Business Director/Managing Director
Core
Lead a large Phoenix-based client account with annual revenues exceeding $8M, managing operations across two Service Delivery Centers and a team of 6 direct reports.
Role type
Senior Business Director / Managing Director
Builds
Client service delivery operations and new business solutions for the legal services sector
Domain
Professional services / Legal services outsourcing
Required skills
P&L management, people leadership, business development, client relationship management, strategic planning, financial oversight, cross-functional collaboration, sales cycle management, contract negotiation
Preferred skills
Advanced degree, experience in national or global customer service/outsourcing environments, matrix management experience
Technologies
Salesforce.com
Responsibilities
Manage one large client account with revenues exceeding $8M annually; Lead, develop, and empower a team of 6 direct reports including Account Directors and General Managers; Own P&L, budget, and EBIT delivery for the sector; Establish and cultivate industry relationships to develop new business; Ensure accounts meet or exceed client expectations; Lead contract negotiation processes; Identify sector investment priorities and measure ROI.
Seniority
Senior, hands-on IC with management responsibilities
