Account Supervisor
Core
Independent leader managing day-to-day people, operations, and client relationships within an account to ensure service delivery and client satisfaction.
Role type
Account Supervisor
Builds
Client service delivery and operational workflows
Domain
Business services (marketing, packaging, print)
Deliverable
client delivery
Required skills
People management, client relationship management, operational planning, performance management, staffing and workflow management, financial reporting, vendor management, problem resolution
Preferred skills
Legal or financial services industry experience, office support experience, P&L understanding, vendor management experience
Technologies
Microsoft Office (Word, Excel, PowerPoint), workflow management systems
Responsibilities
Oversee contracted operations and ensure client needs are met; manage client relationships and ensure high satisfaction; execute service delivery through SOPs and achieve metrics; drive continuous improvement and resolve escalated issues; manage employee lifecycle including hiring, training, and performance reviews; manage staffing volumes and allocate resources; create monthly invoices and Client Service Reviews; solicit client feedback; educate clients on services; identify account growth opportunities; lead due diligence for new business implementation.
Seniority
Mid-level, hands-on IC