Administrative Assistant II - Medical, Arthritis Program Low Back
Core
Provide administrative support to the Arthritis Program and Low Back Rapid Assessment Clinic, including digital support for clinical and non-clinical users of the CMS system.
Role type
Administrative Assistant (Healthcare Operations)
Builds
Patient care delivery support, educational materials, webinars, and CMS system operations
Domain
Healthcare / Arthritis & Spine Rehabilitation
Deliverable
dashboards & analysis
Required skills
Data management, user support/triage, report generation, stakeholder coordination, privacy compliance, digital literacy
Preferred skills
Experience with healthcare environments, video conferencing tools, content creation for virtual care
Technologies
CMS (Clinical Management System), video conferencing tools, shared drive systems
Responsibilities
Support new and existing user queries for CMS; Triage and resolve emails and access issues; Register new users in compliance with privacy standards; Coordinate user training sessions and webinars; Maintain user demographics and contact lists; Run reports for quality management; Collect wait-time data for specialist intervention; Manage FAQs and educational resources.
Seniority
Entry-level to Junior, hands-on IC