Customer Success Manager
Core
Drive customer adoption and productive use of IFS enterprise software solutions, managing program deliveries and leading a virtual team to ensure long-term customer success and value realization.
Role type
Senior Customer Success Manager (Enterprise Software)
Builds
Customer adoption of IFS Field Service Management, Manufacturing, Telco, Energy & Utilities, and Aerospace/Defense solutions
Domain
Enterprise Software (Field Service Management, Manufacturing, Telco, Energy & Utilities, Aerospace & Defense)
Required skills
Customer success management, program delivery leadership, executive relationship management, business value engineering (BVE), subscription service management, risk management, cross-functional collaboration, revenue margin management, service utilization driving, upsell/cross-sell strategy, executive steering committee facilitation
Preferred skills
Domain knowledge of IFS Applications
Technologies
IFS Applications, BVE tools
Responsibilities
Lead and orchestrate a large virtual team for program delivery; Drive customer adoption and enable productive use of IFS products; Manage renewal processes and secure revenue for assigned accounts; Lead Executive Steering Committee meetings with customers; Highlight and action delivery-related risks; Develop value metrics and measure success program outcomes; Collaborate with Sales on upsell and cross-sell opportunities; Navigate internal departments (Support, R&D, Sales) to support customer needs.
Seniority
Senior, hands-on IC
