Customer Service Consultant, Mwanza Branch
Core
Assist clients with banking needs, resolve queries, promote products, and ensure seamless branch operations.
Role type
Customer Service Consultant
Builds
Banking products and services for personal and private banking clients
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Client servicing, Customer reception and channelling, Product knowledge (Consumer Banking), Banking process & procedures, Digital platform knowledge, Regulatory compliance
Preferred skills
Knowledge of banking systems, Experience in financial services
Responsibilities
Resolve general banking queries, Promote banking products and services, Capture and update customer information, Support branch operational efficiency
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