Customer Success Manager (m/w/d)
Core
Strategically manage customer success, build long-term partnerships, and ensure sustainable customer value for retail clients using IoT and ESL solutions.
Role type
Senior Customer Success Manager
Builds
Customer success plans, adoption strategies, and cross-selling opportunities for retail clients
Domain
Retail technology / IoT / Electronic Shelf Labels (ESL)
Required skills
Strategic account planning, proactive risk management, commercial acumen, stakeholder coordination, cross-selling identification, customer lifecycle management
Preferred skills
Experience in SaaS or digital solution environments, understanding of retail digitalization
Technologies
IoT-Cloud technology, Electronic Shelf Labels (ESL), Artificial Intelligence
Responsibilities
Develop strategic success and account plans, act as a trusted advisor to identify business challenges, proactively manage the customer lifecycle via reviews and health scores, identify growth opportunities with sales, coordinate internal stakeholders to implement customer measures
