Coordinateur Technique H/F
Core
Coordinate ITSM processes and tool adoption for business and technical teams, ensuring operational governance and documentation.
Role type
ITSM Technical Coordinator
Builds
ITSM tool configurations, operational documentation, and service management dashboards
Domain
IT Service Management (ITSM)
Deliverable
dashboards & analysis
Required skills
ITSM processes, ITIL best practices, incident/request management, SLA management, knowledge management, reporting and data analysis
Preferred skills
Ivanti Service Manager, decision-making reporting
Technologies
Ivanti Service Manager, ITSM tools
Responsibilities
Facilitate workshops and training sessions for ITSM tool adoption; author and maintain operational documentation; produce KPIs, reports, and dashboards for incident and service level tracking; coordinate exchanges between business, IT, and integrator teams; participate in governance committees and action plans; ensure application of ITSM processes and promote best practices.
