Lead Office Services Associate
Core
Lead a team of 3-5 employees in delivering office services operations including reprographics, reception, mail, hospitality, and general support for a law firm.
Role type
Lead Office Services Associate (Supervisor)
Builds
Office service workflows and client experiences
Domain
Legal services / Office Operations
Deliverable
physical/clinical work
Required skills
Team leadership, reprographics operations, workflow management, client relations, quality assurance, training, equipment maintenance, problem-solving, timekeeping compliance
Preferred skills
Experience in legal/banking/corporate environments, process improvement, conference room setup, A/V support
Technologies
Microsoft Office, copier/printing equipment, timekeeping systems
Responsibilities
Manage team time and absence tracking, coordinate workflow and delegate duties, handle client concerns and escalate operational issues, conduct quality assurance, train new employees, maintain logs and reporting documentation, perform physical tasks like loading copiers and setting up conference rooms
Seniority
Mid-level Supervisor