Access Team Lead
Core
Lead a team in patient access, scheduling, and registration operations for Northwestern Medicine, ensuring efficient patient flow and service delivery.
Role type
Team Lead, Patient Access & Scheduling
Builds
Patient appointment schedules, registration records, and pre-authorization workflows for diagnostic exams and services
Domain
Healthcare / Patient Access Administration
Required skills
patient scheduling, insurance verification, HIPAA compliance, staff supervision, process improvement, conflict resolution, data entry, team training, quality assurance, system troubleshooting
Preferred skills
cross-training coordination, performance auditing, policy development, service recovery, workflow optimization
Technologies
Epic, NDAS, ASF, online order retrieval systems, work lists
Responsibilities
Schedule and direct patients through hospital systems; verify insurance eligibility and benefits; facilitate pre-authorization for diagnostic exams; supervise staff and manage daily assignments; conduct performance audits and training; resolve patient and workflow issues; monitor queues and adjust staffing in real-time.
Seniority
Mid-level, hands-on IC with team leadership