Lead Office Services Associate
Core
Lead a team of office services associates to deliver reprographics, mail, and back-office administrative support to clients.
Role type
Lead Office Services Associate
Builds
Physical and digital office services including copy, mail, reception, and facilities support
Domain
Business Services / Office Administration
Required skills
Team leadership, workflow management, client relations, problem-solving, quality assurance, training, equipment operation, timekeeping compliance
Preferred skills
Experience in legal/banking/corporate environments, Microsoft Office proficiency, ability to lift 50 lbs
Technologies
Microsoft Office, copiers, mail systems
Responsibilities
Conduct time and absence for direct reports, handle client concerns and problem-solve resolutions, coordinate workflow and delegate duties, oversee quality assurance, train new employees, maintain logs and reporting documentation
Seniority
Mid-level Lead, hands-on IC