Business Solution Specialist
Core
Implement and optimize Workforce Management (WFM) solutions and processes for a global retail organization.
Role type
Business Solution Specialist (WFM)
Builds
Workforce Management solutions and processes
Domain
Retail / Logistics / Workforce Management
Required skills
Workforce Management experience, requirement gathering, stakeholder coordination, system testing, data flow validation, training, 3rd level support
Preferred skills
Logistics Operations experience
Technologies
WFM systems, SAP, BI systems
Responsibilities
Gather and clarify business requirements, coordinate changes between business and IT, support new country implementations, create and coordinate test activities, validate data flows between systems, train super users, provide 3rd level support, monitor solutions for improvements, evaluate future WFM platform
Seniority
Mid-level, hands-on IC