DEX Operations Architect

London, England, gb💼 Full-time🗓 2026-10-01 → 2026-10-03

Core

Strategic role embedding DEXOps concepts into enterprise IT operational workflows to drive quantifiable outcomes and digital visibility.

Role type

Senior IC Customer Success Architect (IT Operations Strategy)

Builds

Redesigned customer IT workflows and operational health review frameworks

Domain

Enterprise IT Operations / Digital Employee Experience (DEX)

Required skills

IT operating models, process redesign, organizational change management, stakeholder engagement, systems thinking, SaaS operationalization, executive relationship building

Preferred skills

Professional Services background, ITIL certification, SaaS customer success experience, MBA or advanced degree

Technologies

Nexthink platform, IT governance frameworks

Responsibilities

Identify and redesign customer business workflows using DEXOps principles, facilitate quarterly customer health reviews, map organizational dependencies, secure executive sponsorship for workflows, collaborate with Product and Sales teams, mentor internal and customer teams

Seniority

Senior, hands-on IC

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About Nexthink

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 off