Customer Success Manager (Public Sector) - Tech / SaaS
Core
Manage a large portfolio of public sector government accounts, driving retention, renewal, and growth through proactive advisory and strategic engagement.
Role type
Senior Customer Success Manager (Public Sector)
Builds
Customer retention, renewal cycles, and upsell opportunities for aerial imagery and geospatial intelligence solutions.
Domain
Public Sector / Government / Geospatial Technology
Required skills
Public sector account management, end-to-end renewal cycle ownership, large portfolio management (50+ accounts), Salesforce proficiency, program management, data-driven prioritization, executive stakeholder engagement, churn risk identification, cross-functional collaboration.
Preferred skills
State/LAC government experience, negotiation skills, growth opportunity identification, cultural awareness.
Technologies
Salesforce, Microsoft Office
Responsibilities
Manage subscription renewals for a large portfolio; maintain account intelligence in Salesforce; serve as a trusted advisor for onboarding, adoption, and growth; identify and mitigate churn risks; collaborate cross-functionally to resolve issues; partner with Sales for upsell opportunities; nurture customer advocacy.
Seniority
Senior, hands-on IC