Patient Management Centre Representative
Core
First point of contact and patient navigator at a cancer center, facilitating access to services and compiling patient education materials.
Role type
Patient Services Representative
Builds
Patient education packages and service navigation support
Domain
Healthcare / Oncology
Deliverable
client delivery
Required skills
Customer service, telephone communication, mail coordination, data compilation, report generation, EPIC system usage, Microsoft Office
Preferred skills
Health-related environment experience, organizational skills, analytical skills, problem solving
Responsibilities
Answer and screen telephone calls, coordinate incoming and outgoing mail, compile patient education packages, support patients in navigating hospital services, compile statistics and reports
Seniority
Entry-level to Junior, hands-on IC
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