Supervisor, passengers services (Temporary 14 months)
Core
Overseeing ground operations and ensuring safety standards for Air Transat's passenger services at the airport.
Role type
Senior operational supervisor (passenger services)
Builds
Safe and compliant ground handling operations for Air Transat passengers
Domain
Aviation / Passenger Services
Required skills
Passenger services operations, team leadership, regulatory compliance (Transport Canada, CBSA, USCBP), irregular operations management, stakeholder communication, station inspections, coaching and mentoring
Preferred skills
Experience with above and below the wing operations, Microsoft Office proficiency
Responsibilities
Ensure compliance with airport policies and procedures for passenger check-in and boarding; Communicate guidelines to airport business partners; Attend operational meetings and follow up on service level agreements; Conduct station inspections and implement corrective actions; Provide coaching and mentoring to operational teams; Manage station delays, emergency events, and irregular operations; Work with airport authorities, government agencies, and ground handling agents.
Seniority
Senior, hands-on IC with leadership responsibilities