Guest Service Associate - Front Office
Core
Manage front office operations, supervise staff, handle guest services, and conduct night audits to ensure high-quality service and revenue control.
Role type
Front Office Manager / Senior Guest Service Associate
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Staff supervision, revenue management, guest relations, workflow optimization, emergency management, billing oversight, night audit execution
Preferred skills
MS Excel, Word, PowerPoint
Responsibilities
Conduct daily briefings, manage staff tasks, analyze rate variance reports, coordinate with other departments, handle guest complaints, inspect facility cleanliness, manage overbooking situations, ensure safety/security compliance, conduct night audit
Seniority
Mid-level, hands-on management