Guest Services Rep III
Core
Front-line problem solver and advocate for patients, visitors, and staff at a multi-location medical center, handling inquiries, access management, and emergency support.
Role type
Senior Guest Services Representative (Hospital)
Builds
Patient and visitor support services, access control, and interdepartmental coordination for UR Medicine
Domain
Healthcare / Hospital Operations
Deliverable
client delivery
Required skills
Critical thinking, problem solving, conflict resolution, HIPAA compliance, wayfinding, emergency response coordination, visitor management system proficiency, physical stamina for transport assistance
Preferred skills
Multi-lingual ability, experience with diverse populations, training and coaching others
Technologies
Visitor Management system, Guest Services Blue Book, operational systems
Responsibilities
Serve as first impression and main resource for patient/visitor information; handle complaints and difficult encounters using ICARE concepts; manage hospital access and enforce visitation guidelines; coordinate emergency page codes and support emergency teams; provide transport assistance and locate outpatient appointments; act as liaison between visitors and nursing units; coach and train other employees
Seniority
Mid-level, independent contributor