云计算技术支持工程师（海外业务支持）-火山引擎
Core
Provide technical support for overseas customers via tickets, email, and IM, resolving complex issues and coordinating with engineering teams.
Role type
Senior IC cloud support engineer
Builds
Overseas public cloud services
Domain
Cloud computing / IT infrastructure
Deliverable
client delivery
Required skills
Cloud computing, networking, storage, containerization, CDN, SMS, troubleshooting, shell scripting, Python, Golang, C/C++, Java
Preferred skills
Overseas public cloud service experience, English fluency, development capabilities
Responsibilities
Respond to and resolve customer issues via multiple channels, troubleshoot complex technical problems, escalate critical incidents, collect and analyze user feedback to drive product improvements, optimize support processes and knowledge bases
Seniority
Senior, hands-on IC
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