安装服务商运营-抖音电商
Core
Design and operate door-to-door installation solutions for home appliances, furniture, and home decoration on the Douyin e-commerce platform, optimizing service delivery and consumer experience.
Role type
Senior operations manager for e-commerce service providers (installation solutions)
Builds
Integrated delivery solutions (e.g., delivery-and-installation, removal and replacement) for home appliances, furniture, and home decoration
Domain
E-commerce / Home services / Installation logistics
Required skills
E-commerce industry knowledge, installation service process expertise, data analysis, business negotiation, cross-functional coordination, provider management strategies
Preferred skills
Experience with home appliance/furniture/home decoration sectors, ability to define service quality standards, data-driven problem solving
Technologies
Data analysis tools
Responsibilities
Design and optimize door-to-door installation solutions; manage service provider准入/考核/激励/汰换 strategies; define and monitor service quality standards and KPIs; support daily operations including settlement reconciliation and dispute resolution
Seniority
Senior, hands-on IC