Product Manager, Workforce Management, Platform Responsibility
Core
Define Workforce Management (WFM) strategy and solutions to achieve supply-demand balance and cost objectives for content safety review teams.
Role type
Senior Product Manager, Workforce Management
Builds
Scalable workforce management systems for content safety review operations
Domain
Content Safety / Trust & Safety / Operations Research
Deliverable
product features
Required skills
Workforce Management strategy, Demand forecasting, Scheduling algorithms, Cost management, SQL, Metrics decomposition, Cross-functional leadership
Preferred skills
Supply-demand optimization, Operations research techniques, Large-scale WFM systems, Content moderation platforms
Technologies
SQL
Responsibilities
Define WFM strategy and solutions to achieve supply-demand balance and cost objectives; Conduct business/process research to produce PRDs and prototypes; Lead cross-team initiatives for ops, eng, and data; Build and maintain KPI frameworks for workforce efficiency and cost.
Seniority
Senior, hands-on IC
