Senior Service Desk / Onsite Engineer (MSP)
Core
Provide technical support to mid-sized businesses via chat, phone, email, and portal, focusing on Microsoft 365, identity management, and security products across real client environments.
Role type
Senior Service Desk Engineer (MSP)
Builds
IT support services and incident resolution for diverse client organizations
Domain
Managed IT Services / Cyber Security
Deliverable
client delivery
Required skills
Windows 11 support, endpoint management (Autopilot, Intune), Microsoft 365 administration, EntraID identity management, cyber security tools, problem solving, time management
Preferred skills
Teams Phone support, AI tools support, HaloPSA, NinjaRMM, Rewst, ITGlue, Microsoft Certifications (MD-102)
Technologies
Windows 11, Autopilot, Intune, Microsoft 365, EntraID, Teams, HaloPSA, NinjaRMM, Rewst, ITGlue
Responsibilities
Respond to support requests via multiple channels, manage endpoints and applications, deliver onsite and remote support, participate in changes and projects
Seniority
Mid-level, hands-on IC