Customer Solutions Manager - TikTok Shop
Core
Guide Product, Account Management, and Cross-functional teams to deliver merchant and partner e-Commerce integrations, acting as a trusted technical advisor to enable merchants to connect their catalog, OMS, and fulfillment systems with the TikTok platform.
Role type
Senior IC Customer Solutions Manager (Technical Account Management)
Builds
Merchant e-Commerce integrations connecting TikTok platform with external systems (Salesforce Commerce Cloud, Shopify, Netsuite, etc.)
Domain
E-commerce / System Integration / API
Required skills
Technical account management, pre-sales engineering, solution architecture, customer success management, e-commerce ecosystem architecture, system integration, API integration patterns, Salesforce Commerce Cloud, Shopify, Netsuite, OMS platforms
Preferred skills
RESTful APIs, SOAP APIs
Responsibilities
Partner with account management for pre-sales and onboarding of strategic merchants; Guide merchants in discovery, design, and implementation of e-Commerce system integrations; Provide expert advice on integration patterns and product knowledge; Align merchants, technology partners, and system integrators to implement successful integrations; Collaborate with technical support and engineering teams for issue diagnosis and resolution; Gather market feedback to guide product roadmap; Run API calls on Postman and debug seller requests.
Seniority
Senior, hands-on IC