技术支持专家-飞书
Core
Provide timely technical support and solutions for Feishu product users, analyze usage data to drive product optimization, and improve team efficiency.
Role type
Senior IC technical support engineer (SaaS)
Builds
Feishu enterprise collaboration platform
Domain
Enterprise SaaS / Collaboration tools
Deliverable
client delivery
Required skills
OS/network/database fundamentals, log retrieval and analysis, requirement mining, data analysis, Web/frontend/mobile development, enterprise SaaS platform experience
Preferred skills
AI application experience, English proficiency
Responsibilities
Respond to and resolve customer technical issues, collaborate with commercial teams to deliver technical solutions, track user feedback to identify high-frequency issues for optimization, identify and implement process/tool improvements
Seniority
Mid-level, hands-on IC
