体验运营（客户服务方向）-中国广告产品
Core
Design service quality metrics and end-to-end control mechanisms for customer service, while driving the implementation of AI-powered tools to enhance service efficiency and quality.
Role type
Customer service operations specialist (AI product focus)
Builds
AI-assisted customer service products (smart Q&A, attribution analysis, ticket processing)
Domain
Advertising products / Customer service
Deliverable
product features
Required skills
Service strategy design, Data analysis, Product thinking, Cross-functional collaboration
Preferred skills
Experience in customer service operations or platform products, Logical thinking
Technologies
AI, Smart Q&A, Attribution analysis, Ticket processing systems
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