技术支持工程师（TRAE）-体验与服务
Core
Provide frontline technical support and after-sales service for AI products ArkClaw and TRAE, ensuring high-quality customer experiences.
Role type
Senior IC technical support engineer (AI products)
Builds
AI programming tools and related infrastructure
Domain
Artificial Intelligence / Developer Tools
Deliverable
client delivery
Required skills
Linux system administration, network fundamentals, Kubernetes (K8S) basics, troubleshooting common issues, OpenClaw core concepts (Gateway, Agent, Skill, Memory, ClawHub), product deployment and operations
Preferred skills
AI programming tool usage experience, IDE internal workings knowledge, experience with product iteration based on feedback
Responsibilities
Manage customer relationships and identify potential risks, coordinate with backend teams to resolve issues, document high-frequency problems and create troubleshooting SOPs, extract product optimization requirements from customer feedback